Northstar Support · Operations

Escalation inbox

Customer issues that need attention across support, billing, and onboarding.

Last synced · 2 min ago

Search Filters View: Priority

Needs attention

Due this hour

Waiting on customer

Recently resolved

AllUrgentBilling TechnicalOnboarding PriorityOwnerSLA

Needs attentionSLA at risk or already breached 12 items

P1 Export stalls on 40k-row workspace CS-4821· Technical Atlas Studio Enterprise · 140 seats MK 24 min Investigating 2 min ago

P1 Seat count reverted after plan change CS-4818· Billing Brightloom Business · 62 seats RS 38 min Escalated 6 min ago

P1 SSO login loop for the whole finance group CS-4815· Account Meridian Bay Enterprise · 165 seats AT 41 min Investigating 9 min ago

P1 Frozen columns drift on wide grid capture CS-4812· Technical Ironvale Team · 12 seats MK 52 min Escalated 12 min ago

P2 Invoice total excludes the mid-cycle upgrade CS-4809· Billing Northgate Retail Team · 15 seats JL 1h 04m Investigating 18 min ago

P2 Workspace import stops at the 12th sheet CS-4806· Onboarding Dovetail Labs Team · 24 seats DN 1h 11m Triage 21 min ago

P2 Shared link opens an empty editor CS-4803· Technical Foxglen Team · 18 seats PW 1h 26m Investigating 27 min ago

P2 Admin cannot remove a deactivated member CS-4800· Account Granthill Enterprise · 210 seats CB 1h 33m Triage 31 min ago

P2 PDF export drops the last page on long docs CS-4797· Technical Everline Business · 36 seats AT 1h 47m Investigating 35 min ago

P3 Trial banner still shows after purchase CS-4794· Billing Cindershore Business · 48 seats EV 2h 02m Triage 44 min ago

P3 Team invite email lands in spam CS-4791· Onboarding Harbourpoint Business · 54 seats LO 2h 15m Investigating 51 min ago

P3 Capture shortcut conflicts with a system key CS-4788· Technical Juniperco Business · 41 seats HF 2h 29m Triage 58 min ago

12 items· 4 P1· 10 owners· oldest activity 58 min ago

Due this hourOwner assigned, timer running 8 items

P2 Sheet headers repeat on every stitched frame CS-4785· Technical Kestrelworks Team · 9 seats MK 12 min Investigating 4 min ago

P2 Annual plan renewed at the monthly rate CS-4782· Billing Lowfield Group Business · 73 seats RS 19 min Scheduled 14 min ago

P2 Onboarding checklist stuck at step 3 of 6 CS-4779· Onboarding Oakhurst Media Business · 29 seats DN 26 min Investigating 22 min ago

P3 Owner transfer pending for eleven days CS-4776· Account Pinecrest Data Team · 22 seats CB 33 min Scheduled 29 min ago

P3 HiDPI export doubles the file size CS-4773· Technical Quarrywood Business · 57 seats PW 41 min Investigating 36 min ago

P3 Receipt shows the previous billing address CS-4770· Billing Rosslare Team · 31 seats JL 48 min Scheduled 42 min ago

P3 Workspace name change did not propagate CS-4767· Account Stonebridge Enterprise · 118 seats EV 54 min Investigating 47 min ago

P3 Second seat never received the welcome mail CS-4764· Onboarding Thornfield Business · 44 seats LO 59 min Scheduled 53 min ago

8 items· 0 P1· 8 owners· oldest activity 53 min ago

Waiting on customerTimer paused until they reply 17 items

P2 Need a sample file that reproduces the seam CS-4761· Technical Umberline Team · 11 seats MK Paused Waiting 1h ago

P2 Awaiting confirmation of the tax identifier CS-4758· Billing Vasterly Business · 66 seats JL Paused Waiting 1h ago

P3 Asked which browser build shows the blank row CS-4755· Technical Westmoor Team · 26 seats AT Paused Customer replied 1h ago

P3 Sent the domain verification record CS-4752· Account Yarrowfield Business · 38 seats CB Paused Waiting 2h ago

P2 Requested the failing workspace URL CS-4749· Technical Atlas Studio Enterprise · 140 seats PW Paused Customer replied 2h ago

P3 Waiting on approval from their IT owner CS-4746· Onboarding Brightloom Business · 62 seats DN Paused Waiting 2h ago

P3 Asked to retry after the cache reset CS-4743· Technical Cindershore Business · 48 seats HF Paused Waiting 3h ago

P2 Refund window confirmation pending CS-4740· Billing Dovetail Labs Team · 24 seats RS Paused Customer replied 3h ago

P3 Requested a screenshot of the error toast CS-4737· Technical Everline Business · 36 seats EV Paused Waiting 3h ago

P3 Confirming which seats should be kept CS-4734· Account Foxglen Team · 18 seats LO Paused Waiting 4h ago

P3 Awaiting their preferred migration window CS-4731· Onboarding Granthill Enterprise · 210 seats CB Paused Waiting 4h ago

P2 Asked for the diagnostic bundle CS-4728· Technical Harbourpoint Business · 54 seats MK Paused Customer replied 5h ago

P3 Purchase order number still outstanding CS-4725· Billing Ironvale Team · 12 seats JL Paused Waiting 5h ago

P3 Verifying which grid view was captured CS-4722· Technical Juniperco Business · 41 seats AT Paused Waiting 6h ago

P3 Waiting on their security questionnaire CS-4719· Account Kestrelworks Team · 9 seats DN Paused Waiting 6h ago

P3 Asked whether the panel scrolls on their side CS-4716· Technical Lowfield Group Business · 73 seats PW Paused Customer replied 7h ago

P3 Confirming the seat count before invoicing CS-4713· Billing Meridian Bay Enterprise · 165 seats RS Paused Waiting 8h ago

17 items· 0 P1· 10 owners· oldest activity 8h ago

Recently resolvedClosed today, kept for review 11 items

P2 Sticky footer duplicated down the capture CS-4710· Technical Northgate Retail Team · 15 seats MK Met Resolved 1h ago

P3 Card declined on the first renewal attempt CS-4707· Billing Oakhurst Media Business · 29 seats JL Met Resolved 2h ago

P2 Inner panel captured only the first ten rows CS-4704· Technical Pinecrest Data Team · 22 seats AT Met Resolved 2h ago

P3 Workspace owner locked out after a rename CS-4701· Account Quarrywood Business · 57 seats CB Met Resolved 3h ago

P3 Import mapped two columns to the same field CS-4698· Onboarding Rosslare Team · 31 seats DN Met Resolved 3h ago

P2 Capture failed silently on a protected sheet CS-4695· Technical Stonebridge Enterprise · 118 seats PW Met Resolved 4h ago

P3 Proration credit applied to the wrong cycle CS-4692· Billing Thornfield Business · 44 seats RS Met Resolved 5h ago

P3 Invite link expired before the team joined CS-4689· Onboarding Umberline Team · 11 seats LO Met Resolved 5h ago

P3 Export filename lost its date suffix CS-4686· Technical Vasterly Business · 66 seats EV Met Resolved 6h ago

P3 Duplicate receipt sent for a single charge CS-4683· Billing Westmoor Team · 26 seats JL Met Resolved 7h ago

P3 Member role reset to viewer after re-invite CS-4680· Account Yarrowfield Business · 38 seats HF Met Resolved 8h ago

11 items· 0 P1· 10 owners· oldest activity 8h ago

Owner loadOpen items currently assigned 48 assigned

MK 6

JL 6

RS 5

AT 5

DN 5

PW 5

CB 5

EV 4

LO 4

HF 3

End of escalation inbox 48 items shown · 4 P1 · 16 P2 · 28 P3

Needs attention 12Due this hour 8Waiting on customer 17Recently resolved 11

Synthetic data. Every workspace, ticket and figure on this panel is generated for demonstration.